Client Service & Scheduling Coordinator

Client Service & Scheduling Coordinator | Sunshine Coast

The Opportunity
Our client is a leading national advisory and professional services firm with a legacy spanning over five decades. Known for bridging the gap between deep local insights and national expertise, they are currently entering an ambitious new growth phase backed by significant private equity investment.

We are seeking a highly organised and proactive Client Service & Scheduling Coordinator to join their expanding Sunshine Coast team. This is a pivotal role where you will act as the central engine of the office, managing the end-to-end workflow for a team of specialised consultants and ensuring seamless service delivery to a nationwide client base.

Why Join the Team?

• Represent a well-regarded, independent firm with a massive footprint across Australia.
• Work within a supportive Operations team that values high performance and a team-first mentality.
• Be part of a transforming organisation with defined career pathways and professional development.
• Experience the energy of a high-growth phase in a stable, established business.

Key Responsibilities:

• Act as the central point of contact, processing new service requests and managing the project pipeline from instruction to completion.
• Coordinate and optimise appointment calendars for field-based teams across the Sunshine Coast region.
• Manage workflow to ensure all client deliverables meet strict turnaround time frames and service level agreements (SLAs).
• Provide high-level updates to both internal professional teams and external corporate clients.
• Maintain precise digital records and coordinate essential documentation with high attention to detail.

About You
You are an administrative professional who thrives on efficiency and clear communication. You enjoy the "logistical puzzle" of scheduling and are looking for a role with more responsibility.

• You possess an exceptional phone manner and the ability to build strong relationships with corporate clients.
• You have a proven track record in time management and the ability to juggle competing priorities.
• Background in Professional Services, Real Estate, or Logistics is highly regarded.
• A good understanding of Sunshine Coast geography is beneficial for optimising team schedules.
• This is an office-based role, requiring full-time availability on-site.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.